Vlad Shmunis, Founder, Chairman of the Board and CEO
It’s no news that enterprises are widely adopting communication solutions at a faster rate than in the recent past. The growing enterprises have realized the potential of advanced communication technology to unlock business potential, making it easy for people to do their best work together. And when it comes to today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. “That’s what we call collaborative communications, and it’s at the heart of everything we do,” begins Vlad Shmunis, Founder, Chairman of the Board and CEO of RingCentral. From an all-in-one, cloud phone system with team messaging and video conferencing to a complete contact center and more, RingCentral build solutions for every business, no matter how big or small. The San Mateo-based RingCentral is over 1,000 global employees strong, and has successfully brought high-quality telephone services such as multiple extensions and call redirection. The company is currently one of the leading providers of cloud-based phone systems for businesses.
With flexible, cost-effective cloud communications and collaboration solutions, RingCentral helps businesses create the most ideal workplace, where business can be efficient and effective. The company’s team works with its customers to reimagine the world of business communications and collaboration. This relentless passion for innovating has made RingCentral one of the most renowned cloud communications providers worldwide. By eliminating the need for multiple communication systems, and offering all-inclusive monthly pricing, RingCentral reduces the cost and complexity of managing business communications. Needless to say, organizations from Arco to Triumph Motorcycles America and Market Force rely on RingCentral for enhancing their customer support operations and internal communications.
Modern and Elegant Business Communication
Whether building a small business or managing a global enterprise, a seamless and secure connection with customers, partners and employees are essential. RingCentral offers a modern reliable and affordable cloud business communication and collaboration solution with high definition voice, video and audio conferencing, team messaging and contact center capability in one integrated platform. As a truly modern solution, RingCentral works across multiple devices at any location. In addition, RingCentral’s world-class support ensures that the workforces are operating at their best. While technology is transforming the way businesses operate, RingCentral plays a critical role in empowering businesses to communicate, collaborate, and truly connect with game-changing results.
RingCentral Office resides in the cloud and so it's more reliable and adapts quickly to the growing business needs by eliminating the use of any additional hardware
The company’s flagship offering is RingCentral Office— one of the most effective cloud communication solutions that combines calling, team messaging, video meetings and more. It reliably delivers the advanced functionality for today’s global workforce regardless of the size, location, and devices being utilized in business. Flexible and easy to use, RingCentral Office allows teams to connect and collaborate the way they want to. With seven layers of security and round the clock platform monitoring, businesses can rest assured of the protection while ensuring services will remain at the highest level possible with 99 percent uptime SLA.
With RingCentral Office, even expanding globally is hassle-free as users are provided with the opportunity to access local numbers and communication services across 80 plus countries. The solution’s powerful features including one-click HD video conferencing, real-time messaging, file sharing and more make business communication seamless. RingCentral Office is exclusively designed for small business and helps save more than 30 percent when compared with the traditional phone providers. It includes useful phone calling features like call forwarding, call routing, toll-free minutes, and video meetings so that businesses can connect with partners and customers anywhere, on any device. In addition, it can transcribe voice messages with the added convenience of integrated team messaging. RingCentral Office resides in the cloud and so it’s more reliable and adapts quickly to the growing business needs by eliminating the use of any additional hardware.
Tight Integration Strategy
For businesses with traditional phone systems migrating to move the cloud, RingCentral’s plug-n-play enabled conference phones can be seamlessly implemented by users even without any technical expertise. All it needs is an internet connection, and RingCentral’s support team is on call round the clock, ready to offer complete setup guidance. Another exciting feature is the RingCentral phone app that enables businesses to use and manage the phone system from anywhere while keeping the existing business number active, change call handling rules and access messages in just a few taps.
While building a strong relationship with colleagues and customers, IT administrators can always ensure consistent and excellent user experience. RingCentral Office integrates with other business apps including Salesforce, MS Office, DropBox, and Google Cloud. Moreover, as required, businesses can build custom integrations with RingCentral’s open APIs. RingCentral recently introduced several new tools for enterprises, including a widget for adding RingCentral integrations to CRM and additional help desk applications. The new RingCentral Embeddable widget enables customers to add RingCentral-powered cloud calling and SMS messaging into most of the third-party business applications, without building any links manually.
The new feature dramatically reduces the time from months to weeks for creating RingCentral integration.
Adding Value with Centralized Communication
RingCentral is also the first to deliver complete setup management and access of an entire phone system from a smartphone or tablet with the RingCentral mobile application. The solution’s presence capability allows colleagues to see if a user is on a call. With one-click conferencing, the hosts can easily join the conference and invite participants using text messaging.
Over the years, RingCentral has been a valued partner to some of the leading businesses across the globe. An instance that explains the value proposition of RingCentral is when the company assisted Naked Wines, an international customer-funded wine business, with cloud business communications solution. Naked Wines was looking for a system that would allow them to start up quickly, connect multiple locations, and work with their own customer relationship management system. With RingCentral’s cloud-based solution, Naked Wines’ teams were able to connect its office in the United Kingdom to handle overflow calls from the United States so that customers can always speak to a person instead of a machine. As a result of using RingCentral, Naked Wines didn’t have to worry about the scalability and growth of its business not being able to keep up with the phone system. RingCentral’s solution also allowed Naked Wines to build the business quickly, open new offices, and grow the telephone system exponentially and easily without any troubles.
"With flexible, cost-effective cloud communications and collaboration solutions, RingCentral helps businesses create the most ideal workplace, where business can be efficient and effective"
Redefining the Future of Communication
The company’s history traces back to the early ‘90s, when Shmunis started Ring Zero Systems. In its early days, Ring Zero’s focus was on cutting the previously forbidding costs of telecommunications services for small businesses. Later, Motorola acquired the company for double-digit millions before deciding to focus exclusively on mobile platforms, and then Shmunis laid the foundation of RingCentral.
Today, RingCentral leverages the cloud to bring freedom, innovation, and seamless connectivity to business phone systems. The company also recently announced extensions to its API library with new e-discovery and message-retention APIs that provides developers direct access to communication information related to voice, text message, and fax.
With RingCentral, every business can experience the power of innovation and flexibility with modern communication solutions. They can set up as quick, taking only minutes, instead of weeks, and connect all devices to the company’s phone system with ease. Moreover, transferring essential contacts and information to the new phone system is as simple as copying it, and RingCentral’s dedicated implementation team is there to ensure a smooth and seamless onboarding to its customers. In the coming years, RingCentral envisions expanding its product portfolio while enhancing communication capabilities.