Top 10 VoIP Solution Companies - 2020
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Top 10 VoIP Solution Companies - 2020

The advent of the internet has revolutionized telecoms landscape by making Voice over Internet Protocol (VoIP) available, but the development of cloud-based management systems and the proliferation of mobile devices have transformed the telecom landscape even further. Whereas before it would take an enormous amount of hardware and months of setting up to put a business telecoms network into play, now it takes minutes with a cloud-based VoIP solution. Bolstered by such innovations, the costs have gone down significantly due to the lack of need to invest in infrastructure, meaning that the latest telecoms solutions for business are incredibly accessible and very cost-effective. To qualify for inclusion in the VoIP category, a product must provide VoIP PBX systems for businesses and offer a VoIP softphone application, offer necessary hardware when a solution requires it and would include features that assist in regulating incoming calls.

The hardware required for a given VoIP solution can vary as some providers require clients to use their specific phone system, while others may be used with any type of proprietary VoIP phone. More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises offering more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. To help organizations and leaders select the best vendors and advance their business initiatives, Enterprise Networking Magazine’s editorial board has assessed and shortlisted VoIP Solution Providers that are at the forefront of providing cutting-edge technology solutions. These companies offer robust products coupled with innovative strategies that are distinctively prominent in the field. We present to you “Top 10 VoIP Solution Providers - 2020”.

    Top VoIP Solution Companies

  • Aircall is the cloud-based phone system of choice for modern brands. Scaling businesses across industries choose Aircall for its simple set-up, seamless integrations, and proven quality. Aircall allows sales and support teams to have meaningful and efficient phone conversations, and makes their lives easier by integrating with the most popular CRM and Helpdesk tools. Managers can instantly add numbers from over 100 countries, scale their teams, and gain deep insights through analytics. Aircall is an industry leader in terms of platform integrations. With an ecosystem of 50+ applications, Aircall connects with mass-market and niche softwares alike

  • Brightlink, with its ten years of experience, provides integrated capabilities across several communication layers and helps clients custom integrate their communication capabilities using the company’s underlying network services infrastructure. The company’s CPaaS platform facilitates voice, messaging, and other network capabilities, all with a simple log-in. It also enables clients to effectively manage their current phone numbers, create multi-user phone systems, and contact center call queues and workflows. On the VoIP side, Brightlink’s PBXCloud, a full-service cloud communications application, offers a complete suite of contact center features and phone provisioning capabilities. All-in-all, Brightlink provides completeness of vision in supporting communication for a vast clientele, since its inception, by revolutionizing the entire communication integrations

  • ULTATEL is one of the most trusted advisor and communication providers by offering a comprehensive, cloud-based telephony offering unified communication solutions. The company’s Cloud PBX solution ties several aspects such as hardware, software, firmware, and other systems into a singular platform. ULTATEL’s cloud portal can be easily used by non-IT experts and provide simple navigation for every end-user in the clients’ organizations. The company’s business products are under the Clarity brand and their call center platforms that customers can choose between. These products further allow businesses to consolidate and integrate all the call data and KPIs into its call center platform for a holistic experience

  • UniVoIP has been a pioneering leader in Cloud Communications and VoIP technology. The company has helped thousands of clients nationwide to shed intricate on-premise infrastructure in exchange for Cloud-hosted services. It has opened the way for offices to become flexible, mobile, and efficient in today's ever-evolving work environment. UniVoIP's comprehensive platform is the ultimate business upgrade that is making operations more professional, efficient, and profitable. Moreover it has also lowered the total communication costs while heightening functionality and productivity. Their OfficeConnect has also been built from the ground so that it can deliver the most reliable, powerful, and economical hosted communication services on the market

  • Founded in 2001, XCast Labs provides an array of hosted VoIP and video VoIP products and services, apart from complete turn-key support to wholesale, reseller, and agent partners. The company designs and develops its technological solution in-house, whereas its innovative platform offers clients the ability to address their customers’ needs and requirements without depending on outside vendors. The company’s culture and products are built around delivering consistent reliability with an aim to exceed the current industry standards. XCast Labs is headquartered in Los Angeles, California

  • 8x8


    8x8 Cloud Solutions is changing the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. The company empowers workforces all over the world so that it can connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. Their Communications Cloud replaces costly and complicated legacy products with a simple, integrated solution that helps companies to communicate faster and smarter to exceed the speed of customer expectations

  • Avaya


    Businesses are built on the experiences they provide, and every day millions of those experiences are established by Avaya. For several years the company has helped organizations around the globe to win by creating exceptional communications experiences for customers and employees. The company has also built open, converged, and innovative solutions that can enhance and simplify communications and collaboration in the cloud, on-premises, or a hybrid of both. To grow a business, they have committed to innovation, partnership, and a relentless focus on what's next. They provide the technology that their clients can trust to help them deliver Experiences that Matter

  • RingCentral


    RingCentral is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, the company has successfully empowered today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. They also offer an open platform to their clients that integrates with today's leading business apps while giving customers the flexibility to customize their workflows. With their flexible, cost-effective cloud communications and collaboration solutions, the company has created the ideal workplace, where business can be done more efficiently and effectively

  • VirtualPBX


    VirtualPBX leads the way to the cloud-based business phone systems and still has the most features, the highest reliability, and the best value. No matter the size of their client's company, they can even have a corporate-class business phone system without the expense or hassle of buying and maintaining their phone switch. And with VirtualPBX, organizations can also be used from personal phones, or save even more with their business VoIP service. Within a few clicks and a couple of minutes, their clients can have a fully automated, cutting-edge VirtualPBX business phone system that can offer them with great features like advanced call routing, simple administration, and US-based professional support

  • Vonage


    Headquartered in New Jersey Vonage Holdings Corp. has its offices throughout the United States, Europe, Israel, Australia and Asia. The company has started to redefine business communications. They are making connections more flexible, intelligent, and personal so that it can assist enterprises all over the world to stay ahead. The company even offers unified communications, contact centers and programmable communications APIs that is built on the world's most flexible cloud communications platform. True to their roots as a technology disruptor, the flexible approach helps them to offer an enhanced service to the growing collaboration, communications, and customer experience needs of companies, across all communications channels